Are you missing calls? If so, these missed opportunities could be the difference between just about getting by, and expanding your business and making huge profits.
Being a tradesperson is pretty full on and you can't just lay down the tools or climb down your ladder every time your phone rings. Sometimes it's not convenient, other time's it's too noisy, just not safe.
Tradermate have the answer. We provide a UK based Telephone Answering/Virtual Receptionist service. Answering the call with your business name we ensure your calls are answered politely, professionally and fast.
You select the hours you need covering, and we make sure you no longer lose out on the next big job, or your current customers don't get frustrated having to leave voicemail messages every time they call.
We'll take down the contact details, what the call's about and we'll even answer the pre prepared frequently asked questions for you. Then, when we have all we need, we'll send you a text or email so you can call back, when you're ready.
As well as the call answering service, we have live chat. Any visitors to your website are asked if they want to start a conversation, and Tradermate are on standby when they do, asking and answering questions as a member of your team.
WHAT WE GET ASKED THE MOST
DO I REALLY NEED THIS?
For many people, the first impression of a company starts when they make the first call. If they get asked to leave a message, or even worse, the call just keeps ringing, this is a bad first impression.
By interacting with a real person within seconds of making the call builds confidence and trust in your business. Plus, they are less likely to call another company if they have had a great experience calling yours.
IS IT EASY TO SET UP?
Yes very easy. We give you access to a new phone number and show you how to divert your calls to us. We'll have a good chat with you to find out what questions you generally get asked and create responses just in case we can help your future client with their questions.
Then, we discuss how you want to receive your report. Email, text or WhatsApp and as they happen or at the end of the day.
IS IT EXPENSIVE?
No, its actually the opposite. You pay a small monthly fee and then you pay by the minute. So if we speak to your new customer for 3 and a half minutes, you pay for 3 and a half minutes, that's it.
Each month we'll send you a report showing when, with who and for how long we represented your company.
HOW DO I GET OUT?
If you decide you no longer need the service, or you have recruited an office person to deal with your calls, it's really easy to cancel. All we ask is the initial set up lasts for 3 months and then after that it's 30 days notice.